Resolve Wi-Fi Connectivity Issues on Canon Pixma MG3620
Restore Wi-Fi connectivity on your Canon Pixma MG3620 with these targeted solutions for uninterrupted printing.
Wi-Fi Failures Stall Your Printing
The Canon Pixma MG3620, a staple in small offices, refuses to connect to Wi-Fi, displaying errors like “Printer Not Found” or “Connection Failed”. Documents pile up, and the offline printer halts productivity. This issue, frequently reported on X and printer forums, often results from weak signals, outdated firmware, or incorrect network settings. With this guide, you can restore connectivity in 15 minutes and ensure stable printing.
Pinpointing Wi-Fi Issues
Check if the printer displays an error code (e.g., “E31” for network issues). Print a network configuration page (Printer Menu > Setup > Device Settings > LAN Settings > Print LAN Details). If the IP address is “0.0.0.0”, the printer isn’t connected. Common causes include distance from the router, interference from devices (e.g., microwaves), or outdated drivers. Note the behavior—does the connection drop during printing or immediately after powering on?
Fixing Wi-Fi Connectivity: Step-by-Step (15 Minutes)
These steps restore the Canon Pixma MG3620 to your Wi-Fi network. You’ll need access to the router and a computer.
Step 1: Restart Network and Printer (3 Minutes)
Turn off the printer and router. Wait 30 seconds, then power them back on. Move the printer closer to the router (within 15 feet) and remove obstacles. Ensure your computer is on the same Wi-Fi network (2.4 GHz, as MG3620 doesn’t support 5 GHz).
Step 2: Reset Printer Network Settings (4 Minutes)
Navigate to Printer Menu > Setup > Device Settings > Reset Settings > LAN Settings. This clears old network configurations. Reconnect via the Canon PRINT app or the router’s WPS button (press WPS, then Printer Menu > Setup > Wi-Fi Setup > WPS).
Step 3: Update Firmware and Drivers (5 Minutes)
Download the latest firmware and drivers from canon.com/support (search for Pixma MG3620). Install them on your computer, following the prompts. Canon’s 2024 firmware update fixed Wi-Fi drops, per iFixit.com. Launch the Canon PRINT app to verify the printer’s status.
Step 4: Test the Connection (3 Minutes)
Print a test page (Printer Menu > Maintenance > Print Test Page). If it fails, try a USB connection for temporary printing and recheck network settings. If issues persist, run HP Print and Scan Doctor (compatible with Canon) for diagnostics.
Maintaining Stable Wi-Fi
Keep the printer within 15 feet of the router and avoid interference (e.g., Bluetooth devices). Regularly update firmware and verify network settings. For multiple devices, assign a static IP to the printer via the router’s admin panel. For ongoing issues, contact Canon support or check X’s #PrinterFix hashtag for community tips.
Other Printer Problems
For additional Canon Pixma MG3620 issues, see our guides on troubleshooting paper jams on HP LaserJet Pro M404n or fixing print quality on Epson WorkForce WF-3640. Explore the Printer Troubleshooting category for more solutions.